{"id":71,"date":"2021-01-25T09:32:21","date_gmt":"2021-01-25T01:32:21","guid":{"rendered":"http:\/\/localhost\/wordpress\/?page_id=71"},"modified":"2024-12-02T16:10:44","modified_gmt":"2024-12-02T08:10:44","slug":"otrs-ai","status":"publish","type":"page","link":"https:\/\/www.kensystem.com.tw\/web\/otrs-ai\/","title":{"rendered":"OTRS ( OTRS+AI )"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\" id=\"otrs-10\">OTRS 10<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u300c\u6a19\u6e96\u5de5\u6642\u300d\u662f\u751f\u7522\u6280\u8853\u8207\u751f\u7522\u7ba1\u7406\u7684\u57fa\u790e\u6578\u64da\uff0c\u6211\u570b\u65e9\u572850\u5e74\u524d\u5c31\u958b\u59cb\u91cd\u8996\u800c\u5c0e\u5165\u65bc\u5de5\u5ee0\uff0c\u8fc4\u4eca\u4ecd\u5c0d\u5de5\u5ee0\u7ba1\u7406\u8207\u88fd\u7a0b\u904b\u4f5c\u95dc\u806f\u6975\u6df1\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>\u4e00\u822c\u5de5\u5ee0\u4ecd\u591a\u4ee5\u300c\u99ac\u9336\u6e2c\u6642\u300d\u7576\u4f5c\u6a19\u6e96\u5de5\u6642\u8a2d\u5b9a\u7684\u5de5\u5177\uff0c\u4e0d\u904e\uff0c\u5e7e\u4e4e\u90fd\u7531IE\u5de5\u7a0b\u5e2b\u4ee5\u300c\u4eba\u624b\u300d\u65b9\u5f0f\u57f7\u884c\uff0c\u6b65\u9a5f\u76f8\u7576\u7e41\u7463\uff0c\u52a0\u4e0a\u6bcf\u4f4d\u5de5\u7a0b\u5e2b\u5c0d\u99ac\u9336\u6e2c\u6642\u6280\u5de7\u56e0\u7406\u89e3\u4e0d\u540c\u800c\u591a\u6709\u5dee\u7570\uff0c\u66f4\u56e0\u70ba\u88ab\u89c0\u6e2c\u7684\u4f5c\u696d\u8005\u7684\u7121\u5fc3\u6216\u6709\u610f\u7684\u504f\u5dee\uff0c\u4f7f\u5f97\u6a19\u6e96\u5de5\u6642\u537b\u672a\u5fc5\u771f\u6b63\u300c\u6a19\u6e96\u300d\uff0c\u9020\u6210\u4e0d\u5c11\u8aa4\u89e3\u8207\u722d\u57f7\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>\u65e5\u672cBroad Leaf\u516c\u53f8\u70ba\u99ac\u9336\u6e2c\u6642\u6cd5\u9032\u884c\u300c\u6578\u4f4d\u5316\u300d\uff0c\u958b\u767c\u51faOTRS10\u7684\u96fb\u8166\u5316\u6e2c\u5b9a\u5de5\u6642\u7684\u61c9\u7528\u8edf\u9ad4\uff0c\u63a1\u7528\u9ad8\u901f\u651d\u5f71\u6a5f\u5c0d\u300c\u4f5c\u696d\u300d\u9032\u884c\u300c\u89c0\u6e2c\u7d00\u9304\u300d\uff0c\u518d\u5230\u96fb\u8166\u8edf\u9ad4\u4e2d\u6162\u901f\u64ad\u653e\uff0c\u78ba\u8a8d\u5404\u300c\u4f5c\u696d\u55ae\u5143\u300d\u5408\u7406\u6027\uff0c\u96fb\u8166\u81ea\u52d5\u7522\u51fa\u5408\u7406\u7684\u6a19\u6e96\u5de5\u6642\uff0c\u5b8c\u5168\u6452\u9664\u4e86\u4eba\u624b\u8655\u7406\u7684\u56f0\u64fe\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">OTRS 10\u5df2\u88ab\u666e\u904d\u61c9\u7528\u65bc\u65e5\u672c\u4f01\u696d\uff0c\u503c\u5f97\u6211\u570b\u4f01\u696d\u501f\u93e1\u5c0e\u5165\u3002<\/p>\n\n\n\n<div class=\"wp-block-cover is-light\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"463\" class=\"wp-block-cover__image-background wp-image-742\" alt=\"\" src=\"http:\/\/kensystem.com.tw\/web\/wp-content\/uploads\/2021\/02\/OTRSBanner.jpg\" style=\"object-position:3% 27%\" data-object-fit=\"cover\" data-object-position=\"3% 27%\" srcset=\"https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2021\/02\/OTRSBanner.jpg 800w, https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2021\/02\/OTRSBanner-600x347.jpg 600w, https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2021\/02\/OTRSBanner-300x174.jpg 300w, https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2021\/02\/OTRSBanner-768x444.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"><\/p>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\u7522\u54c1\u4ecb\u7d39\">\u7522\u54c1\u4ecb\u7d39<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">OTRS\u662f\u57fa\u65bc\u5de5\u696d\u5de5\u7a0b\u5b78\uff08 Industrial Engineering\uff09\u7814\u767c\u7684\u52d5\u4f5c\u5206\u6790\u8edf\u9ad4\u3002 \u63a1\u7528\u7cbe\u5be6\u751f\u7522\u7684\u624b\u6cd5\uff0c\u5b8c\u5168\u7b26\u5408TPS(Toyota Production System)\u8c50\u7530\u751f\u7522\u7cfb\u7d71\u3002 \u901a\u904e\u4f7f\u7528\u8996\u983b\u70ba\u4f5c\u696d\u5206\u6790\u63d0\u4f9b\u652f\u63f4\uff0c\u4f7f\u52d5\u4f5c\u7684\u4e0d\u5408\u7406\u3001\u4e0d\u898f\u5247\u3001\u6d6a\u8cbb\u60c5\u6cc1\u8996\u89ba\u5316\uff0c\u63a8\u9032\u201c\u73fe\u5834\u4f5c\u696d\u6a19\u6e96\u5316\u201d\u3001\u201c\u57f9\u8a13\u3001\u6280\u8853\u50b3\u627f\u201d\u3002 \u6b64\u5916\uff0c\u5373\u4f7f\u6c92\u6709TPS\uff08\u8c50\u7530\u751f\u7522\u65b9\u5f0f\uff09\u3001IE\uff08 Industrial Engineering\uff09\u7b49\u5c08\u696d\u77e5\u8b58\uff0c\u4e5f\u53ef\u4ee5\u9032\u884c\u4f5c\u696d\u5206\u6790\u3001\u6d88\u9664\u6d6a\u8cbb\u3001\u52d5\u4f5c\u6a21\u64ec\u3002TRS\u662f\u57fa\u65bc\u5de5\u696d\u5de5\u7a0b\u5b78\uff08 Industrial Engineering\uff09\u7814\u767c\u7684\u52d5\u4f5c\u5206\u6790\u8edf\u9ad4\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u6539\u5584\u73fe\u5834\u4f5c\u696d\u4e2d\u7684\u5404\u7a2e\u4e0d\u5408\u7406\u3001\u4e0d\u898f\u5247\u3001\u6d6a\u8cbb\uff0c\u5f9e\u800c\u63d0\u9ad8\u54c1\u8cea\uff0c\u964d\u4f4e\u6210\u672c\u53ca\u58d3\u7e2e\u4ea4\u8ca8\u671f<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u901a\u904e\u5c0d\u6bd4\u6a19\u6e96\u5316\u4f5c\u696d\u6d41\u7a0b\u5be6\u73fe\u516c\u6b63\u696d\u7e3e\u8003\u6838<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u63d0\u9ad8\u73fe\u5834\u4f5c\u696d\u6642\u53ca\u6642\u767c\u73fe\u53ca\u6642\u6539\u5584\u7684\u80fd\u529b<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\u529f\u80fd\u7279\u6027\">\u529f\u80fd\u7279\u6027<\/h3>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\" style=\"grid-template-columns:49% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"695\" src=\"http:\/\/kensystem.com.tw\/web\/wp-content\/uploads\/2021\/02\/OTRSpic1-1024x695.jpg\" alt=\"\" class=\"wp-image-743 size-full\" srcset=\"https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2021\/02\/OTRSpic1-1024x695.jpg 1024w, https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2021\/02\/OTRSpic1-600x407.jpg 600w, https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2021\/02\/OTRSpic1-300x204.jpg 300w, https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2021\/02\/OTRSpic1-768x522.jpg 768w, https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2021\/02\/OTRSpic1.jpg 1103w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li><strong>\u4f7f\u7528 OTRS10\u7684 4\u500b\u7406\u7531<\/strong>\n<ul class=\"wp-block-list\">\n<li>\u63d0\u9ad8\u751f\u7522\u6548\u7387<\/li>\n\n\n\n<li>\u4f5c\u696d\u6a19\u6e96\u5316<\/li>\n\n\n\n<li>\u6280\u8853\u50b3\u6388\/\u6559\u80b2<\/li>\n\n\n\n<li>\u5b8c\u5584\u5f8c\u670d\u52d9<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>&nbsp;\u4f7f\u7528 OTRS10\u7684 5\u500b\u968e\u6bb5<\/strong>\n<ul class=\"wp-block-list\">\n<li>\u62cd\u651d\u8996\u983b<\/li>\n\n\n\n<li>\u5be6\u8e10.\u6539\u5584<\/li>\n\n\n\n<li>\u52d5\u4f5c\u5206\u6790<\/li>\n\n\n\n<li>\u57f9\u8a13.\u6559\u80b2<\/li>\n\n\n\n<li>\u88fd\u4f5c\u6a19\u6e96\u4f5c\u696d\u7a0b\u5e8f\u66f8<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">OTRS + AI<\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>\u5c0e\u5165AI\u6280\u8853\u53ef\u81ea\u52d5\u5340\u5206\u8996\u8a0a\u8cc7\u6599\u4e2d\u7684\u5de5\u4f5c\u4efb\u52d9\uff0c\u53ef\u4ee5\u7528\u65bc\u54e1\u5de5\u57f9\u8a13\u548c\u5de5\u4f5c\u54c1\u8cea\u63a7\u5236\u76ee\u7684<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"950\" height=\"627\" src=\"https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2024\/12\/summary-01_en.png\" alt=\"\" class=\"wp-image-1333\" style=\"width:549px;height:auto\" srcset=\"https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2024\/12\/summary-01_en.png 950w, https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2024\/12\/summary-01_en-300x198.png 300w, https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2024\/12\/summary-01_en-768x507.png 768w, https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2024\/12\/summary-01_en-600x396.png 600w\" sizes=\"auto, (max-width: 950px) 100vw, 950px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:40% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"313\" src=\"https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2024\/12\/benefit-1024x313.png\" alt=\"\" class=\"wp-image-1334 size-full\" srcset=\"https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2024\/12\/benefit-1024x313.png 1024w, https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2024\/12\/benefit-300x92.png 300w, https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2024\/12\/benefit-768x235.png 768w, https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2024\/12\/benefit-600x184.png 600w, https:\/\/www.kensystem.com.tw\/web\/wp-content\/uploads\/2024\/12\/benefit.png 1079w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">\u5206\u6790\u9023\u7e8c\u9031\u671f\u4e26\u5efa\u7acb\u6a19\u6e96\u5de5\u4f5c\u6642\u9593<\/li>\n\n\n\n<li class=\"has-medium-font-size\">\u540c\u4e00\u5de5\u4f5c\u7684\u53ef\u8b8a\u6027\u5206\u6790<\/li>\n\n\n\n<li class=\"has-medium-font-size\">\u767c\u73fe\u4e26\u5e73\u8861\u5de5\u4eba\u4e4b\u9593\u7684\u5dee\u8ddd<\/li>\n\n\n\n<li class=\"has-medium-font-size\">\u6539\u5584\u5de5\u4f5c\u6ce2\u52d5<\/li>\n\n\n\n<li class=\"has-medium-font-size\">\u63d0\u9ad8\u5de5\u4f5c\u6c34\u5e73\uff08\u6e1b\u5c11\u57f9\u8a13\u6642\u9593\uff09<\/li>\n\n\n\n<li class=\"has-medium-font-size\">\u5efa\u7acb\u548c\u5be9\u67e5\u6a19\u6e96\u5de5\u4f5c<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">\u82e5\u60f3\u9032\u4e00\u6b65\u4e86\u89e3OTRS\u7522\u54c1\u8cc7\u8a0a\uff0c\u6b61\u8fce\u4f86\u96fb\u6d3d\u8a62:\u96fb\u8a71+886-2+8752-3100 \u8f49\u7522\u54c1\u90e8<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>OTRS 10 \u300c\u6a19\u6e96\u5de5\u6642\u300d\u662f\u751f\u7522\u6280\u8853\u8207\u751f\u7522\u7ba1\u7406\u7684\u57fa\u790e\u6578\u64da\uff0c &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-left-sidebar.php","meta":{"footnotes":""},"class_list":["post-71","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.kensystem.com.tw\/web\/wp-json\/wp\/v2\/pages\/71","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kensystem.com.tw\/web\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kensystem.com.tw\/web\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kensystem.com.tw\/web\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kensystem.com.tw\/web\/wp-json\/wp\/v2\/comments?post=71"}],"version-history":[{"count":9,"href":"https:\/\/www.kensystem.com.tw\/web\/wp-json\/wp\/v2\/pages\/71\/revisions"}],"predecessor-version":[{"id":1343,"href":"https:\/\/www.kensystem.com.tw\/web\/wp-json\/wp\/v2\/pages\/71\/revisions\/1343"}],"wp:attachment":[{"href":"https:\/\/www.kensystem.com.tw\/web\/wp-json\/wp\/v2\/media?parent=71"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}